FAQ

Free Gift Wrap
We will happily gift wrap your purchase for no additional charge in our festive red and white polka dot paper. We'll also include a handwritten gift message of unlimited length. 
 
Fast Shipping
No warehouses, no call centers, no bureaucracy. Just us pulling your orders, packing your boxes and sending them on their happy way. Orders normally ship within 24-48 hours of your placing them, and we can ship UPS Ground, 2nd Day Air, or Next Day Air. We've saved the day for the birthday kid more than once.
 
What will I pay for shipping?
For starters, you’ll pay a FLAT FEE, depending on where the package is going and no matter how many goodies you’ve got in your order. For UPS Ground, shipping within Illinois costs $9.00, all other Midwest states cost $9.50, East Coast $10.50, and West Coast $11.50. For those in a rush, no problem: UPS 2nd Day Air and UPS Next Day Air are both guaranteed; if you are interested in expedited shipping, please call our toll free number 877.969.9800 or email us for a current quote. And for our Chicago customers, you can also opt to pick up your order at one of our two stores and pay NO SHIPPING AT ALL (select Pick Up at checkout)!
 
How fast will my order ship from the time I checkout?
Waiting is for the birds. We’ll ship your order within 24-48 hours of your placing it. Monogrammed clothing and blankets, rugs, our handpainted letters, and some wall art require additional lead times, which are noted on the individual item pages. 
 
Where will my order ship from?
Your order will be pulled right off the shelves of our Chicago store, no different than if you were to walk in our boutique.
 
How fast will my order arrive? 
Standard shipments go by USPS Priority Mail or UPS Ground and usually take between 5 and 7 days to arrive (keep in mind that if you live in Illinois you’ll be likely to receive your goods within a day or two of shipping). You can also elect to send something UPS 2nd Day Air or UPS Next Day Air, both of which are guaranteed. Please note that no matter what service you choose, UPS does not deliver on weekends or major holidays.
 
What if something I ordered is out of stock?
Computers aren’t perfect, so occasionally, our inventory is not accurate. If you do order something that is no longer in stock, one of our salespeople will call you within 24 hours to suggest a great substitution or (of course) give you the option to cancel that item. We will not ship partial orders unless you tell us to. If we don’t reach you by phone, we’ll try email as well. If we leave you a few messages and don’t hear back from you within a week, we’ll assume you want to cancel.
 
Will I pay Sales Tax?
Any orders with a billing address within the state of Illinois will be charged our normal sales tax rate, which is currently 9.25%. If you reside outside of Illinois and are shipping to anywhere outside of Illinois, you will not pay a dime of sales tax.
 
How can I be sure my order went through successfully?
You should receive an email confirmation shortly after placing your order. This email is generated automatically upon receipt of your order. If you do not receive an email, chances are good that you did not finalize your order (a baby’s cry or reality TV can be often distracting). Call us if there’s any doubt: 877.969.9800.
 
Do you ship to Hawaii and Alaska?
Yes, but UPS mandates that all boxes to Hawaii and Alaska go Second Day Air.
 
Do you ship to Canada or anywhere outside the US?
We get numerous requests a week to ship internationally and we do appreciate your interest! Unfortunately, at the moment we cannot accommodate these requests. If you can find a willing friend or relative in the US, we’re certainly happy to ship to them and they can turn around and ship to you.
 
Do you ship to APO addresses or PO Boxes?
Because we ship everything with UPS, we are unfortunately beholden to their rules, and UPS currently does not deliver to APO addresses or PO Boxes. 
If you have any additional questions about ordering from The Red Balloon Company, please call 1.877.969.9800 or email the store directly. We are here to help in any way we can!